Privacy Policy

Effective Date: 24th August 2026

Last Updated: 24th August 2026

Introduction
Scope of this Privacy Policy
Definitions
Information We Collect
Information We Collect from Users
Information We Collect from Lawyers
KYC & Verification Information
Consultation Information
Video Consultation Privacy
Chat & Messaging Privacy
Document Sharing
Wallet & Payment Information
Device & Technical Information
Cookies & Similar Technologies
How We Use Your Information
Legal Basis for Processing
Information Sharing & Disclosure
Third-Party Service Providers
Data Security
Live Monitoring Policy
Data Retention
Your Privacy Rights
Account Deletion
Children's Privacy
International Data Transfers
Policy Updates
Grievance Redressal
Contact Information

1. INTRODUCTION

Welcome to Legal Ears ("Legal Ears", "Platform", "Company", "Pitlox", "we", "our", or "us").

Legal Ears is owned and operated by Pitlox (GSTIN: 07AXVP8453E2ZM), having its registered office at:

1/7136, Shiv Marg, Shivaji Park, Shahdara, Delhi – 110032, India.

Legal Ears is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by Users and Lawyers. We understand that legal consultations often involve sensitive personal and legal information, and we strive to maintain the highest standards of privacy and data protection.

This Privacy Policy explains:

what information we collect;
how we collect it;
why we collect it;
how we use it;
when we share it;
how we protect it;
your rights in relation to your personal data; and
how you may contact us regarding privacy concerns.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with applicable law.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

the Legal Ears website;
Android application;
iOS application;
customer support interactions;
lawyer onboarding;
user registration;
video consultations;
chat services;
document sharing;
wallet services;
payment processing;
notifications;
all other services offered by Legal Ears.

This Policy applies to every User, Lawyer, visitor, and other individual interacting with the Platform.

3. DEFINITIONS

For the purposes of this Privacy Policy:

Personal Data means any information relating to an identified or identifiable individual.

Sensitive Personal Information includes information that may reveal personal legal matters, identity documents, financial information, or other data protected under applicable law.

User means any person seeking legal consultation through the Platform.

Lawyer means any advocate or legal professional registered on Legal Ears.

Processing means any operation performed on personal data, including collection, storage, organisation, use, disclosure, transfer, or deletion.

Platform means the Legal Ears website, mobile applications, APIs, software, and related services.

4. INFORMATION WE COLLECT

Depending on how you interact with Legal Ears, we may collect the following categories of information.

A. Identity Information

Full Name
Date of Birth (where required)
Gender
Profile Photograph
Email Address
Mobile Number
Address
City
State
Country
PIN Code

B. Account Information

Username
Login Credentials
OTP Verification Status
Device Login History
Account Creation Date
Last Login Information

C. Lawyer Information

For Lawyers, we may additionally collect:

Advocate Enrollment Number
State Bar Council Details
Practice Areas
Court of Practice
Educational Qualifications
Professional Experience
Languages Spoken
Office Address
Profile Description
Consultation Charges
Availability Schedule
Bank Account Details
PAN Details
Identity Verification Documents
Professional Certificates
Verification Status

D. Consultation Information

We collect information relating to consultations including:

Consultation Date
Consultation Duration
Lawyer Consulted
Practice Area
Appointment Status
Consultation Charges
Wallet Transaction Reference
Consultation Metadata

Legal Ears does not record video consultations.

E. Chat Information

We collect:

Messages exchanged between Users and Lawyers;
Shared documents;
Images;
PDFs;
Audio files (where supported);
Time stamps;
Delivery status;
Read status.

Chat history is retained to facilitate ongoing legal communication and is accessible only to the participating User and Lawyer, subject to applicable law and our internal access controls.

F. Documents Shared

Users and Lawyers may upload documents such as:

Legal Notices
Agreements
Court Documents
Identity Documents
Property Documents
Contracts
Supporting Evidence
Other files relevant to legal consultations

We process such documents solely for operating the consultation services and related support functions.

G. Wallet & Transaction Information

We may collect information relating to:

Wallet Balance
Wallet Recharge History
Consultation Payments
Refund Requests
Payment References
Transaction IDs
Payment Status
Withdrawal Requests (Lawyers)
Settlement Records

For security reasons, Legal Ears does not intentionally store complete payment card details where payments are processed by regulated payment service providers.

H. Device Information

To improve security and functionality, we may collect:

Device Model
Operating System
Browser Type
Device Identifier
App Version
IP Address
Time Zone
Language Preferences
Crash Reports
Diagnostic Information

I. Usage Information

We automatically collect information about how you use the Platform, including:

Features accessed;
Pages viewed;
Search filters used;
Consultation history;
Session duration;
Clickstream data;
Performance metrics.

This information helps us improve the Platform and user experience.

5. INFORMATION WE COLLECT FROM USERS

When Users create an account or use the Platform, we may collect:

Name
Mobile Number
Email Address
Profile Photo (optional)
City and State
Wallet Information
Consultation History
Ratings and Reviews
Documents voluntarily shared
Communications with Lawyers
Support requests

Users should only provide information that is accurate and necessary for obtaining legal consultation.

6. INFORMATION WE COLLECT FROM LAWYERS

In addition to the information collected from Users, Lawyers are required to provide information necessary for onboarding, verification, payment processing, and profile management.

This may include:

Advocate Enrollment Number
State Bar Council registration details
Identity verification documents
PAN details
Bank account information for settlements
Educational qualifications
Areas of legal practice
Professional biography
Years of experience
Languages spoken
Availability schedule
Office location
Consultation fee
Profile photograph
Verification documents
Tax information, where required by law

Legal Ears may periodically request updated information to maintain accurate records and comply with legal or regulatory requirements.

7. KYC & VERIFICATION INFORMATION

7.1 Lawyer Verification

To maintain the integrity and reliability of the Platform, Legal Ears may collect and process Know Your Customer ("KYC") and professional verification information from Lawyers.

Such information may include, without limitation:

Advocate Enrollment Certificate;
State Bar Council registration details;
Government-issued identity documents (such as Aadhaar, Passport, Driving Licence, or Voter ID, where voluntarily provided and permitted by law);
Permanent Account Number (PAN);
Bank account details for settlement of earnings;
Selfie or live identity verification;
Educational qualifications;
Certificates and professional credentials;
Practice address and office details; and
Any additional information reasonably required to verify identity or professional eligibility.

The collection and processing of such information are undertaken solely for onboarding, identity verification, fraud prevention, compliance with applicable laws, payment processing, dispute resolution, and maintaining trust and safety on the Platform.

7.2 User Verification

Where necessary, Legal Ears may request Users to verify their identity for purposes including:

fraud prevention;
payment verification;
account recovery;
suspicious account activity;
compliance with applicable laws;
investigation of complaints or disputes.

Verification may require submission of identity documents or other information reasonably requested by Legal Ears.

7.3 Accuracy of Information

Users and Lawyers are responsible for ensuring that all information submitted to Legal Ears is accurate, complete, current, and not misleading.

Legal Ears reserves the right to request updated documentation where previously submitted information becomes outdated, inaccurate, or unverifiable.

8. CONSULTATION INFORMATION

Legal Ears collects limited consultation-related information necessary to operate the Platform and facilitate services.

Such information may include:

consultation date and time;
consultation duration;
lawyer consulted;
consultation status;
wallet deductions;
payment references;
appointment details;
consultation category;
practice area;
technical metadata associated with the consultation.

Legal Ears does not create legal summaries or analyse the substance of consultations for commercial purposes.

9. VIDEO CONSULTATION PRIVACY

Legal Ears recognises that legal consultations involve highly confidential discussions.

Accordingly:

Video consultations are not recorded by Legal Ears.
Legal Ears does not store copies of video consultations.
Consultation recordings are not made available to either party through the Platform.

Limited Live Monitoring

To protect Users, Lawyers, and the integrity of the Platform, authorised personnel may conduct limited live monitoring only where reasonably necessary for:

fraud prevention;
user safety;
quality assurance;
technical support;
investigation of reported misconduct;
compliance with applicable law.

Such monitoring is conducted under strict confidentiality obligations and only to the extent reasonably necessary for these legitimate purposes.

Legal Ears does not monitor consultations for advertising, profiling, or commercial exploitation.

10. CHAT & MESSAGING PRIVACY

Legal Ears provides an in-platform messaging system to facilitate communication between Users and Lawyers.

The messaging system may be used for:

appointment scheduling;
pre-consultation discussions;
follow-up communication;
sharing legal documents;
clarification of legal issues.

Confidentiality

Messages are intended solely for the participating User and Lawyer.

Legal Ears implements access controls designed to restrict access to chat content. Access by authorised personnel may occur only where reasonably necessary for:

resolving technical issues;
responding to support requests;
investigating reported misconduct;
complying with legal obligations; or
protecting the security and integrity of the Platform.

Chat Retention

Chat history may be retained to:

maintain consultation continuity;
support ongoing legal discussions;
facilitate account history;
investigate disputes;
comply with applicable law.

Chats remain accessible only to the participating User and Lawyer through their respective accounts, subject to applicable law and Platform policies.

11. DOCUMENT SHARING

Users and Lawyers may voluntarily upload documents relevant to legal consultations.

These may include:

contracts;
notices;
agreements;
pleadings;
court documents;
property records;
identity documents;
evidence;
correspondence;
photographs; and
other consultation-related files.

Legal Ears processes these documents solely for:

enabling consultations;
facilitating secure sharing between Users and Lawyers;
providing technical support;
complying with legal obligations; and
maintaining the functionality and security of the Platform.

Users should avoid uploading documents that are unrelated to their legal matter or contain unnecessary personal information.

12. COOKIES & SIMILAR TECHNOLOGIES

The Legal Ears website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for purposes including:

authentication;
maintaining login sessions;
remembering user preferences;
website security;
analytics;
performance measurement;
detecting fraudulent activity.

Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect the availability or functionality of some Platform features.

The mobile applications may use device identifiers or similar technologies for security, performance monitoring, and essential application functionality.

13. HOW WE USE YOUR INFORMATION

Legal Ears processes personal information only for legitimate and lawful purposes.

We may use your information to:

Account Management

create and manage accounts;
authenticate users;
verify identities;
recover accounts.

Consultation Services

connect Users with Lawyers;
schedule appointments;
facilitate consultations;
process consultation requests;
enable document sharing.

Wallet & Payments

process wallet recharges;
deduct consultation charges;
process refunds;
facilitate lawyer settlements;
prevent payment fraud.

Security

detect suspicious activity;
prevent fraud;
investigate misuse;
secure user accounts;
monitor technical issues.

Customer Support

respond to enquiries;
resolve complaints;
investigate disputes;
provide technical assistance.

Platform Improvement

improve user experience;
analyse usage trends;
develop new features;
fix bugs;
optimise performance.

Legal Compliance

comply with court orders;
respond to lawful government requests;
enforce Platform policies;
protect legal rights;
resolve disputes.

We do not sell personal information to third parties.

14. LEGAL BASIS FOR PROCESSING

Where required under applicable law, Legal Ears processes personal information on one or more of the following legal bases:

your consent;
performance of a contract with you;
compliance with legal obligations;
protection of vital interests;
prevention and investigation of fraud;
legitimate business interests, provided they do not override your rights and freedoms.

Where consent is relied upon, you may withdraw it at any time, subject to legal and operational limitations. Withdrawal of consent may affect your ability to use certain features of the Platform.

15. INFORMATION SHARING & DISCLOSURE

Legal Ears respects the confidentiality of your personal information and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may disclose personal information only in the circumstances described below and only to the extent reasonably necessary.

15.1 Between Users and Lawyers

To facilitate consultations, Legal Ears may share limited information between the participating User and Lawyer, including:

Name
Profile photograph (if provided)
City and State
Consultation history between the parties
Documents voluntarily shared
Chat messages
Appointment details

We do not disclose sensitive identity verification documents of either party unless required by law or with the individual's consent.

15.2 Payment Service Providers

To process wallet recharges, consultation payments, refunds, and lawyer settlements, Legal Ears may share necessary transaction information with regulated payment service providers.

Such information may include:

Transaction ID
Amount
Payment status
Wallet reference
Bank details (where applicable)

Payment card information is processed by the payment service provider in accordance with its own privacy and security standards. Legal Ears does not intentionally store complete debit or credit card details.

15.3 Technology Service Providers

We may engage trusted third-party service providers to support Platform operations, including:

Cloud hosting
Data storage
Content delivery
Push notifications
Authentication
Analytics
Customer support
Fraud detection
Security monitoring
Email and SMS delivery
Video communication infrastructure

These providers receive only the information reasonably necessary to perform their services and are required to protect such information under contractual confidentiality obligations.

15.4 Legal Compliance

Legal Ears may disclose information where required to:

comply with applicable laws;
respond to lawful requests from courts, regulators, or government authorities;
enforce our Terms & Conditions;
investigate fraud or security incidents;
protect the rights, property, or safety of Users, Lawyers, Legal Ears, or the public.

15.5 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, financing transaction, or similar corporate event, personal information may be transferred to the relevant successor entity, subject to applicable law and appropriate safeguards.

16. THIRD-PARTY SERVICES

The Platform may integrate with or rely upon third-party services, including but not limited to:

Payment gateways
Banking partners
Cloud hosting providers
Push notification providers
Analytics providers
Identity verification services
Video communication services
Mapping and location services
Customer support tools

These third parties operate under their own privacy policies and terms. Legal Ears encourages Users and Lawyers to review the policies of such providers where relevant.

17. DATA SECURITY

Legal Ears implements reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

These measures may include:

Encrypted transmission where applicable
Secure authentication mechanisms
Role-based access controls
Firewall protection
Network monitoring
Security logging
Vulnerability management
Periodic security assessments
Backup and recovery procedures
Employee confidentiality obligations

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Users and Lawyers are responsible for safeguarding their account credentials and devices.

18. ENCRYPTION

Legal Ears uses appropriate encryption technologies to help protect personal information during transmission and, where applicable, while stored.

Where technically feasible and supported by the underlying communication infrastructure, consultations and messages are transmitted using secure communication protocols.

Users should nevertheless exercise caution when using public Wi-Fi networks or unsecured devices.

19. DATA RETENTION

Legal Ears retains personal information only for as long as reasonably necessary to:

provide the Platform;
maintain account functionality;
comply with legal obligations;
resolve disputes;
investigate fraud;
enforce our agreements;
protect legal rights.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, Legal Ears will delete, anonymise, or securely dispose of it, unless continued retention is required or permitted by law.

20. YOUR PRIVACY RIGHTS

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

Access personal information maintained by Legal Ears.
Request correction of inaccurate information.
Update incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Request information regarding how your data has been processed.
Lodge complaints with the Grievance Officer.
Exercise any additional rights available under applicable law.

Requests may be subject to identity verification and legal or contractual limitations.

21. ACCOUNT DELETION

Users and Lawyers may request deletion of their account through the Platform or by contacting our support team.

Upon receiving a valid request, Legal Ears will review the request and, where appropriate:

deactivate the account;
delete or anonymise personal information that is no longer required; and
retain only such information as is necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

Deletion of an account does not automatically require deletion of all records where retention is mandated or permitted by law.

22. CHILDREN'S PRIVACY

Legal Ears is intended for individuals who have attained the age of majority and are legally capable of entering into binding agreements.

We do not knowingly collect personal information from children.

If Legal Ears becomes aware that personal information of a child has been collected in violation of applicable law, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that a child has provided personal information to Legal Ears may contact us using the details provided in this Privacy Policy.

23. INTERNATIONAL DATA TRANSFERS

Legal Ears primarily operates in India.

Where personal information is processed or stored outside India by trusted service providers, Legal Ears will take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable law.

Such transfers shall occur only where necessary for providing the Platform or fulfilling legal and operational requirements.

24. CHANGES TO THIS PRIVACY POLICY

Legal Ears may update this Privacy Policy from time to time to reflect:

changes in legal requirements;
new Platform features;
operational improvements;
technological developments; or
changes in business practices.

The updated Privacy Policy will be published on the Platform with a revised "Last Updated" date.

Where required by law or where changes materially affect your rights, we may provide additional notice through the Platform or by electronic communication.

Continued use of the Platform after the effective date of the updated Privacy Policy constitutes acceptance of the revised policy.

25. GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer

Name: Simran Mundra

Email: simran@legalears.com

Legal Ears will endeavour to acknowledge and address privacy-related grievances within the timelines prescribed under applicable law.

26. CONTACT US

For questions regarding this Privacy Policy or your privacy rights, please contact:

Legal Ears

Owned and Operated by Pitlox

Registered Office:

1/7136, Shiv Marg,

Shivaji Park,

Shahdara,

Delhi – 110032,

India

Support Email: support@legalears.com

27. YOUR ACKNOWLEDGEMENT

By accessing or using the Legal Ears Platform, you acknowledge that:

you have read this Privacy Policy;
you understand how your personal information is collected, used, disclosed, and protected; and
you agree to the processing of your personal information in accordance with this Privacy Policy and applicable law.