Terms Of Use

Effective Date: 24th August 2026

Last Updated: 24th August 2026

Introduction
Definitions
Acceptance of Terms
Eligibility
About Legal Ears
Nature of Platform
User Registration
Lawyer Registration & Verification
Account Security
User Obligations
Lawyer Obligations
Consultations
Video Calling Services
Chat & Messaging
Document Sharing
Digital Wallet
Consultation Charges
First One-Minute Free Policy
Refunds
Lawyer Earnings & Withdrawals
Ratings & Reviews
Prohibited Activities
Intellectual Property
Privacy & Confidentiality
Live Monitoring
Platform Availability
Suspension & Termination
Disclaimer
Limitation of Liability
Indemnity
Force Majeure
Governing Law
Arbitration
Miscellaneous
Contact Information

1. INTRODUCTION

Welcome to Legal Ears.

These Terms & Conditions ("Terms") govern your access to and use of the Legal Ears website, mobile applications, software, APIs, communication systems, wallet services, messaging services, video consultation services, and all associated products and services (collectively referred to as the "Platform").

Legal Ears is owned and operated by:

Pitlox

GSTIN: 07AXVP8453E2ZM

Registered Office:

1/7136, Shiv Marg, Shivaji Park, Shahdara, Delhi – 110032, India

Support Email:

support@legalears.com

Throughout these Terms, "Legal Ears", "Pitlox", "Company", "we", "our", and "us" shall refer to Pitlox and the Legal Ears Platform.

By accessing, downloading, browsing, registering for, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. DEFINITIONS

For these Terms:

Account

A registered user profile created on the Platform.

User

Any individual using the Platform to seek legal consultation.

Lawyer

An advocate or legal professional registered on the Platform after successful verification.

Consultation

A legal discussion conducted through chat, video, or any communication feature provided by Legal Ears.

Wallet

The digital wallet maintained within the Platform for making consultation payments.

Consultation Fee

The amount charged by a Lawyer for providing consultation through the Platform.

Content

Includes text, messages, documents, files, photographs, videos, profile information, reviews, ratings, and all other material uploaded or exchanged through the Platform.

Services

All features and services offered through Legal Ears.

3. ACCEPTANCE OF TERMS

By using the Platform, you represent and warrant that:

you are legally competent to enter into a binding agreement;
all information provided is true, accurate, and complete;
you shall comply with all applicable laws;
you agree to all Platform policies;
you shall not misuse the Platform.

If you use the Platform on behalf of an organisation, law firm, partnership, company, or other entity, you represent that you have authority to bind such entity to these Terms.

4. ELIGIBILITY

You may use Legal Ears only if:

You are at least eighteen (18) years old or have attained the age of majority under applicable law.
You possess the legal capacity to enter into binding agreements.
You provide accurate and complete registration information.
Your use of the Platform does not violate applicable laws.

Lawyers must additionally possess valid qualifications, enrolment, licences, and registrations required under applicable law.

Legal Ears may request documentary proof at any time.

5. ABOUT LEGAL EARS

Legal Ears is a technology-enabled legal consultation platform connecting users with independent legal professionals.

The Platform enables:

Lawyer discovery
Video consultations
Secure chat
Document sharing
Appointment scheduling
Wallet payments
Consultation history
Ratings and reviews

Legal Ears facilitates communication but does not itself provide legal advice.

6. NATURE OF THE PLATFORM

Legal Ears is solely a technology intermediary.

The Company is not:

a law firm;
an advocate;
a legal consultancy;
a mediator;
an arbitrator;
a court;
a government authority.

Legal Ears neither provides legal opinions nor represents users in legal proceedings.

Each Lawyer remains solely responsible for the legal advice, guidance, and professional services they provide.

Nothing contained on the Platform shall be interpreted as legal advice from Legal Ears.

7. USER REGISTRATION

Users may create an account using approved registration methods offered by the Platform.

During registration, Users agree to:

provide accurate information;
keep profile information updated;
maintain confidentiality of login credentials;
use only one personal account unless otherwise authorised.

Users remain solely responsible for activities conducted through their account.

8. LAWYER REGISTRATION & VERIFICATION

Lawyers wishing to provide consultations must successfully complete the onboarding process prescribed by Legal Ears.

The Company may request:

Advocate Enrollment Certificate
Bar Council Registration
Government-issued Identity Proof
PAN Card
Bank Account Details
Selfie Verification
Practice Details
Experience Details
Court Details
Educational Qualifications
Professional Address
Additional information reasonably required for verification

Verification by Legal Ears only confirms that the submitted documentation has been reviewed based on the Platform's onboarding process. It does not constitute a certification, endorsement, guarantee, or warranty regarding the lawyer's competence, professional conduct, legal advice, or future performance.

The Company reserves the right to reject, suspend, or revoke any lawyer profile at its sole discretion, including where submitted information is inaccurate, incomplete, misleading, unverifiable, or where continued participation may pose risks to users, the Platform, or compliance obligations.

9. ACCOUNT SECURITY

Every User and Lawyer shall:

maintain secure passwords;
protect OTPs;
not share login credentials;
immediately report unauthorised access.

Legal Ears shall not be responsible for losses arising from compromised credentials caused by user negligence.

10. USER OBLIGATIONS

Every User agrees:

to act lawfully;
to provide truthful information;
to respect lawyers;
not to misuse consultations;
not to upload malicious software;
not to impersonate another person;
not to create fake accounts;
not to harass lawyers;
not to threaten or abuse any person;
not to misuse payment systems;
not to violate intellectual property rights.

Users are responsible for ensuring that any documents or information they share are accurate, lawful, and that they have the right to disclose them.

11. LAWYER OBLIGATIONS

11.1 Every Lawyer registered on Legal Ears represents and warrants that:

a. They are duly enrolled with the appropriate State Bar Council and entitled to practice law in India.

b. All information, qualifications, certifications, enrolment details, practice areas, and experience submitted to the Platform are true, complete, and accurate.

c. They shall comply with all applicable laws, professional ethics, Bar Council of India Rules, and directions issued by competent authorities.

d. They shall maintain the highest standards of professionalism, honesty, confidentiality, courtesy, and integrity while interacting with Users.

11.2 Lawyers agree that they shall not:

Misrepresent qualifications or experience.
Promise guaranteed legal outcomes.
Encourage unlawful activities.
Use abusive, discriminatory, threatening, or offensive language.
Solicit payments outside the Platform.
Share personal contact information with the intention of bypassing the Platform.
Demand additional fees outside the Platform for consultations initiated through Legal Ears.
Create duplicate accounts.
Impersonate another advocate or law firm.
Upload false certificates or forged documents.
Misuse confidential client information.

11.3 Lawyers remain solely responsible for:

Legal opinions.
Drafting advice.
Case strategy.
Court filings.
Compliance with statutory timelines.
Professional negligence, if any.
Any advocate-client relationship formed under applicable law.

Legal Ears shall not supervise or control the legal advice provided by Lawyers.

12. CONSULTATION SERVICES

12.1 Legal Ears enables Users and Lawyers to communicate through digital means, including:

Video Consultations
Secure Chat
Appointment Scheduling
Document Sharing

12.2 Consultations are conducted solely between the User and the Lawyer.

12.3 Legal Ears is not a party to any consultation.

12.4 The Platform does not guarantee:

Consultation availability.
Lawyer response times.
Legal success.
Case outcomes.
Settlement of disputes.

12.5 Users acknowledge that consultations are intended to provide professional legal guidance based on the information shared by the User.

Incomplete, inaccurate, or misleading information may affect the quality of advice received.

13. VIDEO CONSULTATIONS

13.1 Video consultations are facilitated through secure communication infrastructure provided by the Platform.

13.2 Legal Ears does not record video consultations.

13.3 Consultations may be subject to limited live monitoring by authorised personnel solely for:

Quality assurance.
Fraud prevention.
Technical support.
Platform security.
Compliance with applicable law.
Investigation of reported misconduct.

Any such monitoring shall be carried out subject to strict confidentiality obligations and only to the extent reasonably necessary.

13.4 Users and Lawyers agree that they shall not:

Record video consultations.
Livestream consultations.
Broadcast consultations.
Share consultation recordings.
Capture screenshots without consent.
Publish consultation content.

Except where expressly permitted by law.

13.5 Any unauthorised recording may result in immediate suspension and may expose the offending party to legal action.

14. CHAT & MESSAGING

14.1 Legal Ears provides an encrypted in-platform messaging system.

14.2 Chat functionality may be used for:

Pre-consultation discussions.
Appointment scheduling.
Sharing legal documents.
Follow-up communication.
Clarification of consultation matters.

14.3 Chat history may be retained and remains accessible only to the participating User and Lawyer, subject to applicable law, these Terms, and the Privacy Policy.

14.4 Users and Lawyers must not use the chat system to:

Exchange personal phone numbers.
Share personal email addresses.
Share UPI IDs.
Share payment links.
Share social media accounts.
Solicit off-platform consultations.
Circumvent Platform fees.

Repeated violations may result in permanent account suspension.

15. DOCUMENT SHARING

15.1 Users and Lawyers may upload documents relevant to legal consultations.

15.2 Users represent that they have lawful authority to upload all documents submitted through the Platform.

15.3 Users must not upload:

Forged documents.
Malware.
Copyright-infringing material.
Obscene content.
Defamatory material.
Illegal content.
Material containing viruses or malicious code.

15.4 Lawyers shall handle all documents confidentially and use them solely for the relevant consultation.

15.5 Legal Ears reserves the right to remove unlawful content and cooperate with lawful requests from competent authorities.

16. DIGITAL WALLET

16.1 The Platform provides an integrated digital wallet for Users to pay consultation fees.

16.2 Wallet balances may be funded through payment methods approved by Legal Ears.

16.3 Wallet funds are intended exclusively for payments made through the Platform.

16.4 Users may not transfer wallet balances to another user.

16.5 Wallet balances are non-transferable and generally non-withdrawable.

16.6 Refund requests may be considered only in circumstances approved by the Platform, including:

Duplicate transactions.
Failed transactions where funds were debited.
Wrongful deductions.
Technical errors.
Account closure (subject to verification and applicable policies).
Any other case approved by Legal Ears.

16.7 Legal Ears reserves the right to verify all refund claims before processing.

17. CONSULTATION FEES & BILLING

17.1 Consultation fees are displayed on each Lawyer's profile and are charged on a per-minute basis.

17.2 Fees begin accruing only after the completion of the Platform-provided free consultation period.

17.3 The Platform automatically deducts consultation charges from the User's wallet based on the actual duration of the consultation.

17.4 Users are responsible for maintaining sufficient wallet balance before initiating a consultation.

17.5 If the wallet balance becomes insufficient, the consultation may be terminated automatically or paused until additional funds are added, subject to the Platform's technical design.

17.6 The consultation fee shown on the Platform is the amount payable by the User. Unless otherwise stated, no additional GST or platform fee is charged separately to the User, although taxes may be accounted for internally or as required by law.

18. FIRST ONE-MINUTE FREE POLICY

18.1 Legal Ears offers the first one (1) minute of every consultation free of charge to enable Users and Lawyers to briefly discuss the nature of the legal issue before paid consultation begins.

18.2 This benefit is a Platform feature and cannot be modified, disabled, or extended by Lawyers.

18.3 Legal Ears reserves the right to modify or withdraw this feature prospectively, with reasonable notice where required.

18.4 Any misuse of the free consultation feature, including repeatedly ending consultations to obtain multiple free minutes, may result in suspension or other action.

19. REFUNDS & CANCELLATIONS

19.1 Refunds are not available merely because a User is dissatisfied with the legal opinion provided by a Lawyer.

19.2 Refunds may be considered for:

Duplicate payments.
Failed payment transactions.
Technical failures attributable to the Platform.
Incorrect deductions.
Wallet debit errors.
Other circumstances determined by Legal Ears in its sole discretion.

19.3 Users must submit refund requests through the Platform or via the official support channels.

19.4 Legal Ears may require supporting documentation or transaction details before processing a refund.

19.5 Approved refunds will ordinarily be processed to the original payment method or otherwise as determined by the Platform, subject to applicable law and payment partner policies.

20. LAWYER EARNINGS & WITHDRAWALS

20.1 Earnings

Lawyers shall earn professional consultation fees for completed paid consultations conducted through the Platform, subject to these Terms and any applicable commercial agreement with Legal Ears.

20.2 Platform Commission

Legal Ears may deduct its agreed platform service fee, payment gateway charges, taxes required by law, refunds, chargebacks, or other authorised deductions before crediting earnings to the Lawyer.

The applicable commercial arrangement shall be communicated separately and may be revised upon reasonable notice.

20.3 Earnings Dashboard

Lawyers may access an earnings dashboard showing information including:

Total earnings
Pending settlements
Completed consultations
Wallet balance
Withdrawal history
Transaction history

The dashboard is provided for convenience and may be updated periodically.

20.4 Minimum Withdrawal

Lawyers may request withdrawal of earnings only after accumulating a minimum withdrawable balance of ₹500.

Legal Ears reserves the right to revise this threshold with prior notice.

20.5 Processing Time

Approved withdrawals are generally processed within the timelines communicated by the Platform. Delays may occur due to:

Banking holidays
Payment gateway issues
Regulatory verification
Fraud investigations
Technical maintenance
Force majeure events

20.6 Verification Before Withdrawal

Legal Ears may request:

Identity verification
Bank account verification
PAN verification
Additional documentation

before processing withdrawals.

20.7 Suspension of Withdrawals

Legal Ears may temporarily withhold or suspend withdrawals where there are reasonable grounds to suspect:

Fraud
Identity theft
Fake consultations
Money laundering
Chargebacks
Duplicate accounts
Platform abuse
Court orders
Government directions
Ongoing investigations

Such action shall not constitute a breach of these Terms.

21. RATINGS & REVIEWS

21.1 Community Transparency

Users may submit ratings and written reviews after completing a consultation.

21.2 Honest Feedback

Reviews should reflect genuine personal experiences.

Users agree not to submit reviews that are:

False
Misleading
Defamatory
Abusive
Threatening
Discriminatory
Offensive
Promotional
Fake

21.3 Moderation

Legal Ears reserves the right, but not the obligation, to remove or moderate reviews that violate these Terms or applicable law.

21.4 No Manipulation

Lawyers shall not:

Purchase reviews
Offer incentives for positive reviews
Pressure Users
Create fake User accounts
Post reviews about themselves
Arrange review manipulation

Violation may result in immediate suspension.

22. PROHIBITED ACTIVITIES

Users and Lawyers shall not:

Platform Misuse

Create fake accounts
Use stolen identities
Impersonate another person
Circumvent Platform fees
Attempt unauthorised access
Reverse engineer the Platform
Interfere with Platform security
Introduce malware
Conduct denial-of-service attacks
Scrape Platform data
Automate account creation
Share login credentials
Sell Platform accounts

Financial Misconduct

Payment fraud
Chargeback fraud
Money laundering
Fake consultations
Wallet manipulation
Artificial earnings generation
Referral abuse (if introduced)

Professional Misconduct

Harassment
Hate speech
Sexual harassment
Threats
Extortion
Blackmail
Bribery
Misrepresentation
Illegal solicitation

Legal Violations

Copyright infringement
Trademark infringement
Privacy violations
Uploading illegal content
Distribution of harmful software
Terrorism-related activity
Human trafficking
Child exploitation
Any activity prohibited by law

23. INTELLECTUAL PROPERTY

23.1 Ownership

All intellectual property relating to Legal Ears, including:

Software
Source code
APIs
Databases
Logos
Brand names
Designs
Icons
User interface
Graphics
Website content
Mobile application
Algorithms
Documentation

belongs exclusively to Pitlox or its licensors.

23.2 Limited Licence

Legal Ears grants Users and Lawyers a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose.

No ownership rights are transferred.

23.3 Restrictions

Without prior written consent, Users and Lawyers shall not:

Copy
Modify
Sell
Rent
Lease
Distribute
Publish
Reproduce
Reverse engineer
Decompile
Create derivative works
Commercially exploit any part of the Platform.

24. USER CONTENT

24.1 Ownership

Users and Lawyers retain ownership of content uploaded by them.

24.2 Licence to Legal Ears

By uploading content, you grant Legal Ears a worldwide, non-exclusive, royalty-free licence to:

Store
Host
Display
Process
Transmit
Back up

such content solely for operating, securing, improving, supporting, and maintaining the Platform and as otherwise permitted by applicable law.

24.3 Responsibility

You remain solely responsible for:

Uploaded documents
Messages
Reviews
Images
Profile information
Shared files

25. PRIVACY & CONFIDENTIALITY

Legal Ears respects the confidentiality of legal consultations.

Users and Lawyers agree to maintain the confidentiality of all communications, documents, and information exchanged through the Platform, except where disclosure is:

Required by law;
Ordered by a court or competent authority;
Necessary to investigate fraud or misuse of the Platform; or
Permitted under the Privacy Policy.

Legal Ears implements reasonable administrative, technical, and organisational safeguards to protect personal information. However, no online service can guarantee absolute security, and users acknowledge the inherent risks of electronic communications.

26. LIVE MONITORING

Legal Ears does not record video consultations.

However, authorised personnel may conduct limited live monitoring solely for:

Fraud prevention
User safety
Technical support
Quality assurance
Compliance with law
Investigation of reported misconduct

Any monitoring shall be confidential and limited to what is reasonably necessary for these purposes.

27. PLATFORM AVAILABILITY

27.1 Service Availability

Legal Ears strives to keep the Platform available on a continuous basis. However, the Company does not guarantee uninterrupted, error-free, secure, or continuous availability of the Platform.

27.2 Scheduled Maintenance

The Platform may be temporarily unavailable due to:

Scheduled maintenance
Emergency maintenance
Software updates
Security upgrades
Infrastructure improvements

without prior notice.

27.3 Technical Interruptions

Legal Ears shall not be liable for interruptions caused by:

Internet failures
Mobile network failures
Cloud infrastructure outages
Third-party service failures
Power failures
Cyber attacks
Natural disasters
Government actions
Force majeure events

28. ACCOUNT SUSPENSION & TERMINATION

28.1 Suspension by Legal Ears

Legal Ears reserves the absolute right to suspend, restrict, disable, or terminate any account without prior notice where it reasonably believes that a User or Lawyer has:

Violated these Terms.
Submitted false information.
Misrepresented qualifications.
Created duplicate accounts.
Used fraudulent payment methods.
Circumvented Platform fees.
Shared personal contact information to move consultations off-platform.
Engaged in abusive conduct.
Violated applicable laws.
Threatened Platform security.
Uploaded unlawful content.
Attempted to manipulate ratings or earnings.
Breached professional ethics.

28.2 Immediate Suspension

Immediate suspension may occur where Legal Ears believes continued access could:

Harm other Users.
Harm Lawyers.
Harm the Platform.
Create legal liability.
Facilitate fraud.
Compromise data security.

28.3 Termination by User

Users may request closure of their account by contacting the official support team or using available account management features.

Outstanding obligations, unresolved disputes, pending refunds, or legal requirements may delay account closure.

28.4 Termination by Lawyer

Lawyers may request deactivation of their professional profile.

Any pending:

consultations;
payment disputes;
investigations;
chargebacks; or
regulatory matters

must first be resolved.

29. DISCLAIMERS

29.1 Technology Platform Only

Legal Ears is solely a technology platform.

Legal Ears is not:

A law firm.
A legal consultancy.
A legal aid authority.
A court.
A tribunal.
A mediator.
An arbitrator.
A government authority.

29.2 No Legal Advice

Nothing available on the Platform shall be interpreted as legal advice provided by Legal Ears.

All legal advice is independently provided by Lawyers.

29.3 No Guarantee

Legal Ears does not guarantee:

Success of litigation.
Court decisions.
Settlement.
Recovery of damages.
Lawyer availability.
Lawyer suitability.
Accuracy of legal advice.
Timely responses.
Consultation outcomes.

29.4 User Responsibility

Users remain solely responsible for:

Selecting a Lawyer.
Providing complete facts.
Acting upon legal advice.
Filing court proceedings.
Meeting statutory deadlines.

29.5 Professional Independence

Lawyers remain entirely independent professionals.

Nothing contained on the Platform shall be interpreted as creating an employer-employee relationship between Legal Ears and any Lawyer.

30. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Legal Ears, Pitlox, its directors, officers, employees, consultants, affiliates, contractors, licensors, payment partners, and service providers shall not be liable for any:

indirect damages;
incidental damages;
consequential damages;
exemplary damages;
punitive damages;
special damages;
loss of profits;
loss of income;
loss of business;
loss of opportunity;
loss of goodwill;
legal costs;
emotional distress;
reputational harm;
data loss;
service interruption;
cyber incidents caused by third parties;
acts or omissions of Lawyers or Users.

Legal Ears' aggregate liability arising out of or relating to these Terms shall, to the extent permitted by law, not exceed the total amount of Platform service fees retained by Legal Ears from the specific transaction giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

31. INDEMNIFICATION

Users and Lawyers agree to indemnify, defend, and hold harmless Legal Ears, Pitlox, its directors, officers, employees, affiliates, agents, and contractors from and against any claims, liabilities, losses, damages, penalties, costs, and reasonable legal expenses arising from:

breach of these Terms;
violation of applicable laws;
infringement of third-party rights;
misuse of the Platform;
fraudulent conduct;
professional negligence (in the case of Lawyers);
inaccurate information provided to the Platform.

32. FORCE MAJEURE

Legal Ears shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including:

Natural disasters.
Floods.
Earthquakes.
Fires.
Epidemics.
Pandemics.
War.
Terrorism.
Civil unrest.
Government restrictions.
Internet failures.
Power outages.
Cyber attacks.
Payment network failures.
Cloud service failures.
Labour disputes.

Performance shall resume as soon as reasonably practicable after the event ceases.

33. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to the arbitration provisions below, the courts at Delhi, India, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

34. DISPUTE RESOLUTION & ARBITRATION

34.1 Amicable Resolution

The parties shall first attempt to resolve any dispute through good-faith discussions.

34.2 Arbitration

If a dispute is not resolved within thirty (30) days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall:

be conducted by a sole arbitrator appointed by mutual agreement, or failing agreement, in accordance with applicable law;
have its seat and venue in Delhi, India, unless otherwise agreed by the parties; and
be conducted in the English language.

The arbitral award shall be final and binding on the parties, subject to any rights available under applicable law.

Nothing in this clause prevents either party from seeking interim or urgent relief from a court of competent jurisdiction where permitted by law.

35. MODIFICATIONS TO TERMS

Legal Ears may revise these Terms from time to time.

Updated Terms shall become effective upon publication on the Platform or on the effective date specified in the updated version.

Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

36. ELECTRONIC COMMUNICATIONS

By using the Platform, you consent to receive communications electronically, including:

Transaction confirmations
Consultation notifications
OTPs
Security alerts
Payment notifications
Policy updates
Promotional communications (where consent has been provided)

Electronic communications satisfy any legal requirement that such communications be in writing.

37. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect.

38. WAIVER

Failure by Legal Ears to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other right.

Any waiver shall be effective only if made in writing by an authorised representative of Legal Ears.

39. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, Wallet Policy, Community Guidelines, and any other policies published by Legal Ears, constitute the entire agreement between the User, the Lawyer, and Legal Ears regarding use of the Platform.

They supersede all prior discussions, communications, representations, or agreements relating to the Platform.

40. GRIEVANCE REDRESSAL

In accordance with applicable Indian law, users may contact the Grievance Officer regarding complaints or concerns.

Grievance Officer

Name: Simran Mundra

Email: simran@legalears.com

Legal Ears will endeavour to acknowledge and address grievances within the timelines required under applicable law.

41. CONTACT US

For support, questions, or notices relating to these Terms:

Legal Ears

Owned and Operated by Pitlox